Shipping policy

Shipping Policy – Carevolv Store

We want your shipping experience to be smooth and easy to follow from checkout to doorstep. Here's a full breakdown of how we handle shipping at Carevolv Store.

Where We Ship

Countries: We currently ship within the United States and the United Kingdom.
Future Expansion: We're looking into adding more destinations down the road.

Shipping Costs

Within the United States: Free shipping on every order.
Within the United Kingdom: Free shipping on every order.
No Hidden Fees: The price shown at checkout is the final delivery price — no surprises.

Order Processing Time

Processing Time: Orders are prepared within 1–2 business days. This gives us time to verify, pack, and dispatch your items correctly before they ship.
Order Cut-Off: Our daily cut-off is 11:00 PM GMT, Monday through Friday. Orders placed after this time are processed on the next business day.
Weekend Orders: Anything ordered over the weekend is processed on the following business day.

Transit Time

Estimated Delivery: 4–6 business days once your order has been dispatched.
Shipping Days: Orders go out Monday through Friday.
Please Note: Delivery windows are estimates and can shift due to factors outside our control, such as high demand, carrier delays, or weather. If that happens, we'll keep you updated.
Total Delivery Time: Altogether, expect your order to arrive within roughly 5–8 business days from the day you place it.

How We Ship

Trusted Carriers: We ship using established couriers such as DHL, FedEx, and UPS.
Insured Shipments: Every order is insured in transit — if something is lost or damaged along the way, just reach out to our support team.
Eco-Conscious Packaging: Wherever possible, we use sustainable packaging materials to help keep our environmental impact low.

Tracking Your Order

Tracking Details: Once your order ships, you'll receive a confirmation email with your tracking number and the name of the carrier handling your delivery.
Follow Your Package: You can check your order's progress any time through our tracking portal on the website.
Need Help? Our support team is happy to answer any tracking questions — just get in touch.

Missing Items

Reporting a Problem: If something is missing from your delivery, please contact us within 7 days of receiving your package at support@carevolvstore.com.
Resolution: We'll look into it right away and either send out a replacement or arrange a refund.

Returns

Return Window: We accept returns within 30 days of the delivery date.
Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized products can't be returned.
Return Shipping: Return shipping is the customer's responsibility unless the item is defective or not as described — in those cases, Carevolv Store covers the cost.
Refunds: Once your return arrives, refunds are processed within 14 days back to your original payment method.
Restocking Fee: We never charge a restocking fee on returns.

For full details, please see our separate Return & Refund Policy.